Project Overview
Initially retained for a two-month strategic diagnostic audit, our scope was iteratively extended into an 18-month comprehensive advisory mandate. We guided executive recruitment, brand development, and technical project management for a major luxury resort expansion in the Caribbean.
Location: Caribbean
Duration: 18 Months (Extended from 2-month audit)
Key Metrics: 3 Mandate Extensions | In-House Brand Creation | Full Executive Recruitment
Project Goals
Comprehensive Diagnostic:
Conduct a thorough initial audit of operational efficiency, guest journey, and commercial strategy.
Leadership Structuring:
Recruit and onboard a dedicated Wellness Director to manage long-term operations.
Proprietary Brand Creation:
Provide strategic guidance on creating the resort's proprietary wellness brand and retail boutique concept.
Technical Steering:
Align wellness operations with physical engineering alongside the resort's group project manager.
Process & Solutions Delivered
01
Audit & Process Implementation
02
Brand & Retail Design
03
Technical & Operational Management