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About Us

Wellness Futures Advisory helps owners, investors and hospitality leaders transform wellness ambitions into distinctive, meaningful and commercially sustainable destinations.
About

A wellness approach that holds up on the P&L.

Wellness Futures Advisory works with hotels, resorts, clinics and hospitality groups that want their wellness offer to become a performance lever, not a cost line.

Wellness Futures Advisory grew out of that conviction. Sophie Agullana carried her own way of being into it: the rigour of an operations director, the creativity of someone who refuses ready-made models, and the attention to detail of twenty-five years spent watching how a place makes people feel.

We do not transpose off-the-shelf models. We build concepts that belong to their place, stand up commercially, and that teams can deliver day after day. Depending on the assignment, the firm draws on a network of independent experts: treatment-space architecture, training, nutrition, aesthetic medicine, brands.

The outcome-led approach

Six outcomes. One question asked of the guest.

“How would you like to feel?”

Hospitality's most requested outcome, and its worst served.
The one that justifies a multi-session journey, and therefore recurring revenue.
Short sequences that fit a working day. The way into the business guest.
The foundation of urban wellness, and the most profitable to operate: short, repeatable, sellable on membership.
Physical, cognitive or professional. Demanding, measurable, and it supports a high price.
The outcome that turns a stay into a relationship. It commits you to follow-up and data.
How we work

Seven ways to work together.

01

360° Wellness Diagnostic

A complete assessment of your spa or wellness centre, delivered as a prioritised action plan.
02

Concept & Pre-opening

The creation of a wellness concept end to end, from positioning to opening.
03

Turnaround & Restructuring

The recovery of a loss-making wellness department, with a quantified target and a timeline.
04

Guest Journey & Protocols

What the guest feels, in what order, and why they come back. Exclusive signature protocols, passed on to your teams by our network's trainer.
05

Brands, Modalities & Ecosystem

Selection and negotiation of brands, equipment and partners. Twenty-five years of relationships in the industry, often better terms than those obtained directly.
06

Ongoing Advisory

A monthly review with leadership, direct access for day-to-day decisions, and a permanent outside perspective on your wellness choices.
07

Team Training

Treatment technique, face and body protocols, guest relations, consultative selling, management. Programmes led by Biljana Tanaskovitch, an international trainer from our network. Ongoing training is offered alongside, it is what decides success over time.
Sophie Agullana, wellness and hospitality strategist
Sophie Agullana, wellness and hospitality strategist
The founder

Sophie Agullana

Sophie Agullana did not choose wellness as a profession. She made it a way of living, then a way of working.

More than twenty-five years of wellness & hospitality expertise, built within landmark properties across Switzerland, France, Morocco, Turkey and the Caribbean, where she has led operations, structured teams and turned business models around.

Before advising, she ran operations. Sophie led the wellness operations of some of the most demanding houses in the industry: Clinique La Prairie, Royal Mansour, Es Saadi Marrakech. There she learned what no plan ever tells you: what a spa truly costs to run, what a team can sustain over time, and what shows on a guest’s face as they leave a treatment room.

Life has not spared her, and it taught her the essential thing: caring for body and mind is what carries you through, and there is no climb without learning how to get back up. That conviction became her way of working: serving the human being before serving the project.

She now guides hotels, resorts and clinics on what decides a project’s success: positioning, business model, guest experience, and the indicators that measure it. And she commits to their projects with the intensity she would bring to her own, because an owner or an investor creating a wellness destination is not only committing capital, but a chapter of their life.

The word that defines her best is creativity: refusing ready-made models, and stepping outside the codes where the industry repeats itself.

Our Philosophy

Clarity before creation.

Every successful destination starts with a clear understanding of its audience, positioning, market opportunity and purpose.

Experience creates memory.

We design rituals, journeys and service experiences that engage the senses and create meaningful emotional connections.

Wellness must create value.

A beautiful concept is not enough. We connect experience with operations, teams, revenue, KPIs and long-term commercial performance.

YOUR NEXT WELLNESS DESTINATION STARTS HERE

Whether you are developing a new wellness concept, repositioning an existing operation or exploring a new opportunity, we help turn ambition into a clear and actionable strategy.

FAQs

What does Wellness Futures Advisory do?
We provide strategic and operational advisory for wellness hospitality, covering concept development, pre-opening, turnaround, customer experience, wellness programmes, partnerships and performance.
Who do you work with?
We work with hotel owners, hospitality groups, investors, developers, wellness entrepreneurs and luxury brands looking to create or transform wellness destinations.
Do you work on new wellness projects?
Yes. We support projects from the early concept and positioning stages through offer development, operational planning, staffing and pre-opening.
Can you help an existing spa or wellness operation?
Yes. Turnaround and restructuring are core areas of expertise, including operational diagnosis, team structure, commercial priorities, customer experience and performance improvement.
Natural materials in a wellness space

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SHAPE THE FUTURE OF WELLNESS HOSPITALITY

Transforming wellness ambitions into distinctive, meaningful and high-performing destinations.

Sophie Agullana, wellness and hospitality strategist

Contact Us

Morocco & Switzerland Phone: +41 76 816 31 24

Booking & Service Support

Opening Hours

Monday – Friday: 9:00 AM – 8:00 PM Saturday: 10:00 AM – 8:00 PM Holliday: Closed

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