Project Overview
Facing an annual operating loss of approximately CHF 300,000, this landmark Geneva property needed a complete financial and operational turnaround. Over a 24-month period, we rationalized the service offering, restructured pricing, and trained the team to transform the wellness department into a high-margin profit center.
Location: Geneva, Switzerland
Duration: 24 Months
Key Metrics: +CHF 400,000 P&L Turnaround | CHF 100,000 Net Profit | 0 sq.m Footprint Change
Project Goals
Process & Solutions Delivered
01
Financial & Operational Audit
In-depth P&L analysis identifying revenue bottlenecks, inefficient scheduling, and underperforming treatment categories.
02
Offering & Pricing Restructure
Overhaul of the service menu around outcome-led signature protocols, backed by revised pricing and optimized room scheduling.
03
Team Empowerment & Retail Focus
Ongoing team training in guest relations and consultative selling to drastically improve retail sales mix.
