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Case 03 · Destination Resort, Caribbean

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  • Case 03 · Destination Resort, Caribbean
A personalized skincare journey thoughtfully designed to brighten, deeply hydrate, and fully restore your skin’s natural radiance for a healthier, more luminous glow.
Caribbean resort spa

Project Overview

Initially retained for a two-month strategic diagnostic audit, our scope was iteratively extended into an 18-month comprehensive advisory mandate. We guided executive recruitment, brand development, and technical project management for a major luxury resort expansion in the Caribbean.

Location: Caribbean

Duration: 18 Months (Extended from 2-month audit)

Key Metrics: 3 Mandate Extensions | In-House Brand Creation | Full Executive Recruitment

Project Goals

Comprehensive Diagnostic:

Conduct a thorough initial audit of operational efficiency, guest journey, and commercial strategy.

Leadership Structuring:

Recruit and onboard a dedicated Wellness Director to manage long-term operations.

Proprietary Brand Creation:

Provide strategic guidance on creating the resort's proprietary wellness brand and retail boutique concept.

Technical Steering:

Align wellness operations with physical engineering alongside the resort's group project manager.

Process & Solutions Delivered

01

Audit & Process Implementation

Diagnostic assessment of operational workflows, followed by immediate implementation of streamlined operational standards.
02

Brand & Retail Design

Concept development for the resort’s proprietary brand, including protocol structuring and retail boutique store design.
03

Technical & Operational Management

Ongoing executive support, leadership recruitment, and technical project steering to ensure long-term sustainability.
Sophie Agullana, wellness and hospitality strategist
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SHAPE THE FUTURE OF WELLNESS HOSPITALITY

Transforming wellness ambitions into distinctive, meaningful and high-performing destinations.

Sophie Agullana, wellness and hospitality strategist

Contact Us

Morocco & Switzerland Phone: +41 76 816 31 24

Booking & Service Support

Opening Hours

Monday – Friday: 9:00 AM – 8:00 PM Saturday: 10:00 AM – 8:00 PM Holliday: Closed

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